Managed service terms.

Draft. This page is published so the routes and structure exist, and so the assessment and contact forms can link to it. The wording below is not final and is awaiting professional review. It does not yet constitute the published notice.

• Included systems and monitored journeys
• Support hours and escalation
• Reporting cadence
• Approval and authority matrix
• Availability and remediation limitations
• Client responsibilities
• Access and security
• Model and agent limitations
• Incident and breach responsibilities
• Pricing and out-of-scope work
• Termination, export, retention, deletion and offboarding

If you have a question about information you have already sent, or you want it corrected or deleted, email me@onduu.ke and it will be handled directly.